A common problem / a joined result
Our data is spread across too many tools
Start with one question, then join the systems that hold its answer.
Talk through the sources behind your question.
Sound familiar?
Every team can show you a piece of the story. Getting the whole answer means opening tabs, copying rows and asking someone else for an export.
The pieces live apart.
Your tools were built for different jobs. They use different keys and names for the same person or order, so a list of connections alone does not give the records a shared meaning.
CRM
The customer's request
Ticketing
The support reply
Warehouse
The delivered order
Each source has a piece. The join gives the pieces a shared meaning.
One rule. A useful result.
Example rule / events → tag
CRM: order confirmed
Warehouse: delivery recorded
Ticketing: issue resolved
In this order, within 14 days, on the same order and customer ID.
Resulting tag
Delivered order with issue resolved
Illustrative rule. Sources, match keys and timing are agreed in the build.
What you get
- A source map built around one result.
- A rule your teams can read and check.
- A tag sent to the system where the next action happens.
Systems usually joined: CRM, Ticketing, Warehouse. The team checks the records, match keys and destination with you.
A question that crosses teams.
Operations teams and leaders whose questions cross sales, delivery and support.
Good questions. Clear answers.
Do we have to move everything into a new tool?
No. Start with the sources one outcome needs. DataGlue joins their available records while your team keeps the tools it uses.
Can we use our existing warehouse?
Yes, where an agreed connection provides the relevant records. The team can also scope a route for sending evidence and tags back to it.
Where do we start?
Bring one decision that is hard to make today. The team maps the systems, keys and events behind that question before defining the build.
Follow the next piece.
Related problems
Definitions & comparisons
Build it with us
Bring the problem. We'll map the pieces.
A dedicated team checks the sources, defines the result and builds it with you. Scope and price are agreed with the team.